Frequently Asked Questions

Find answers here!

How do I download the Transport Application?

Download the Safetrax Commuter Application from the Play Store or Apple Store.

How do I log in to the Transport Application?

Use your employee ID as a username and create a new password if it’s your first time using the application.

How do I view and track a trip?

In the Trips section, you can check stoppage details and track the trip on the live map.

How do I confirm boarding/deboarding?

To confirm boarding/deboarding, provide the driver with the 4-digit OTP present on the Trip Details page.

How do I connect with the drivers?

On every trip, you’ll see a Call icon in front of the driver’s name. Click on it to connect with the driver through IVR (Call Masking).

How do I cancel a roster?

Go to My Schedule and cancel the roster for a particular day if you can’t make it.

How do I contact the Transport/Security Team in case of an emergency?

Use the SOS feature in case of an emergency and the Helpdesk to connect with the Transport team regarding transport-related queries.

What should I do if I have technical queries?

Click on ‘HELP?’ to find answers to your questions about using the application.