Privacy Policy
What information do we collect?
We collect information from you when you register on our website or applications, subscribe to communications, respond to a survey, fill out a form, use our transportation services, or make a payment through Safetrax.
Depending on the services you use, we may collect information such as your name, email address, mailing address, phone number, employee details, profile information, device information, location information and transaction-related information.
Payment and UPI Transaction Information
Safetrax may enable users to make payments for transportation services, trips, bookings or other applicable charges through Unified Payments Interface (UPI) and other supported payment methods.
When you initiate or complete a UPI payment through Safetrax, we may receive and process limited transaction-related information necessary to facilitate, confirm and reconcile the payment. This may include:
- Transaction amount
- Transaction date and time
- Transaction or reference ID
- Order, trip or booking reference
- Payment status, such as successful, pending or failed
- Refund status, where applicable
- UPI transaction reference number
- Limited or masked payment identifiers, where provided by the payment service provider
Safetrax does not collect or store your UPI PIN. Your UPI PIN and payment authentication credentials are entered and processed through the applicable UPI application, payment service provider, participating bank or other authorized payment infrastructure.
Safetrax does not require users to disclose their UPI PIN to Safetrax employees, drivers, transport administrators or support personnel.
Wallet
If enabled by your Organisation, you can add money to a Safetrax wallet through Cashfree Payments and pay for trips and other applicable charges from your wallet balance. A minimum wallet balance may be required to make bookings.
Where the wallet is enabled, we store your wallet balance, any amount held against pending payments, top-up details, and your transaction history, including payments, charges, penalties and refunds.
Charges and Invoices
Each transaction generates an itemised receipt showing the base fare, GST, Safetrax platform fee and payment gateway charges. Gateway charges of approximately 0.6% to 1% of the transaction amount may apply.
Invoices are issued in the name and under the GST identity of the transport vendor providing the service, and are generated by Safetrax on the vendor’s behalf.
Penalties
Where your Organisation’s policy provides for it, a penalty of up to the full fare may be charged. You will be notified and sent a payment link, and new bookings may be restricted until the penalty is cleared.
Penalty amounts and payment status are shared with your Transport Administrator and the transport vendor for billing purposes.
Refunds and Disputes
Refunds and disputes are handled by Safetrax and Cashfree Payments, not by Google or Apple.
What do we use your information for?
Any information we collect from you may be used for one or more of the following purposes:
- To personalize your experience
Your information helps us respond more effectively to your individual requirements. - To provide and manage transportation services
We use relevant information to manage bookings, trips, transportation operations and related services. - To process payments and transactions
We may use transaction-related information to initiate or facilitate payments, confirm payment status, associate payments with the applicable trip or booking, issue or track refunds, maintain transaction records and reconcile payments. - To manage payment-related queries and disputes
Transaction information may be used to investigate failed, pending, duplicate or disputed transactions and to provide customer support. - To prevent fraud and misuse
We may use relevant transaction and account information to detect, prevent and investigate unauthorized, fraudulent or suspicious activity. - To improve our website and applications
We continually strive to improve our products and services based on information and feedback received from users. - To improve customer service
Your information helps us respond more effectively to customer service requests and support requirements. - To send service-related and periodic communications
Your email address or phone number may be used to send transaction confirmations, payment status notifications, service information and responses to inquiries or requests.
We do not sell or trade personal information for advertising purposes.
Payments via Cashfree Payments
Payments on Safetrax are processed by Cashfree Payments India Pvt Ltd, a payment aggregator authorised by the Reserve Bank of India (RBI). You may pay using UPI, debit or credit cards, net banking or supported wallets. We share with Cashfree only the information needed to process, reconcile or refund a payment.
Each payment is split between the transport vendor, Safetrax and the payment gateway. These payments are for real-world transportation services and are not processed through Google Play or Apple App Store billing.
Payment authentication, including entry or verification of a UPI PIN, card details or OTP, is performed through Cashfree, the relevant UPI application, bank or authorised payment infrastructure, and is not performed by Safetrax.
Cashfree Payments processes information in accordance with its own privacy policy, available at https://www.cashfree.com/privacypolicy/. Users are also encouraged to review the terms and privacy policies of their chosen UPI application or bank.
How do we protect your information?
We implement reasonable technical, administrative and organizational security measures designed to protect personal and transaction-related information from unauthorized access, alteration, disclosure, misuse or destruction.
Where payment services are provided through third-party payment service providers, banks or UPI applications, payment credentials and authentication information are handled through the applicable authorized payment infrastructure.
No method of transmission over the Internet, mobile network or electronic storage is completely secure. While we use commercially reasonable safeguards to protect information, absolute security cannot be guaranteed.
Safetrax staff, drivers, vendors and Transport Administrators will never ask for your UPI PIN, OTP or password.
Data Retention
Transaction, wallet, penalty and invoice records are retained for as long as required under applicable tax, audit and regulatory requirements.
Such records may also be retained where reasonably necessary for payment reconciliation, dispute resolution or fraud prevention.
Do we disclose any information to outside parties?
We do not sell, rent or trade your personal information.
We may, however, share information with trusted third parties where reasonably necessary to provide Safetrax services. These parties may include:
- UPI applications and payment service providers
- Payment gateways and payment processors
- Participating banks and financial institutions
- NPCI and other payment network participants
- Technology and cloud service providers
- Customer support and communication service providers
- Enterprise customers, transport administrators or fleet operators, where necessary to provide the transportation service
- Government, regulatory, judicial or law-enforcement authorities where disclosure is required by applicable law
- Cashfree Payments, banks, UPI applications and NPCI, to process and refund payments
- Your Transport Administrator and transport vendor, for billing and reconciliation. Payment credentials are never shared with them
Such information is shared only to the extent reasonably necessary for purposes including processing payments, providing transportation services, reconciling transactions, issuing refunds, resolving disputes, preventing fraud, complying with legal requirements or supporting users.
Where applicable, we require service providers processing information on our behalf to maintain appropriate confidentiality and security safeguards.
Data collected from Safetrax Commuter App
User Profile:
We collect and store information when an employee account is created or updated. This may include name, email address, phone number, password, address and profile picture.
Device Data:
We may collect information about devices used to access our services, including operating system and version, device model and device-related technical information.
Communications Data:
We enable commuters to communicate with the Transport Administrator, including in emergency or SOS situations.
Payment and Transaction Data:
Where payment functionality is enabled for a user, the Safetrax Commuter App may allow the user to make payments through UPI or other supported payment methods.
Safetrax may collect or receive transaction information such as the amount, transaction reference number, transaction date and time, booking or trip reference, payment status and refund status.
Safetrax does not collect or store the user’s UPI PIN. Authentication of a UPI transaction is handled by the user’s selected UPI application, participating bank or authorized payment service provider.
Transaction information may be retained where reasonably necessary for payment reconciliation, customer support, refunds, dispute resolution, fraud prevention, accounting, audit and compliance requirements.
Third-Party Links and Services
Our website and applications may contain links to or integrations with third-party websites, applications and services, including payment and UPI service providers.
These third parties may have separate and independent privacy policies and terms of service. Safetrax is not responsible for the privacy practices of independent third-party services. Users should review the privacy policy and terms applicable to any third-party service they choose to use.
Your Consent
By using Safetrax services and providing information for the purposes described in this Privacy Policy, you acknowledge the collection and processing of information as described herein.
Where consent is required under applicable law, we will obtain such consent before processing the relevant personal information.
Initiating a UPI payment through Safetrax also requires the user to authorize the transaction through the applicable UPI application, bank or payment service provider.
Changes to Privacy Policy
As we continue to develop Safetrax and introduce new technologies, products, payment methods and services, this Privacy Policy may be updated from time to time.
Any material changes will be reflected in the updated Privacy Policy along with the applicable effective date. We encourage users to review this Privacy Policy periodically to understand how their information is collected, used and protected.
Information Security and Data Sharing
Information collected through Safetrax is stored using appropriate security safeguards. We use commercially reasonable security measures, which may include encryption, firewalls, secure communication protocols and access controls, to protect information.
However, no security system is completely impenetrable. We cannot guarantee that information transmitted over the Internet, mobile networks or wireless communication will never be intercepted or compromised.
Users should protect their passwords, UPI PINs, OTPs and other authentication credentials and should never disclose such credentials to Safetrax employees, drivers, vendors or other persons.
We do not sell, rent or trade personal information collected about users. We may share limited information with authorized service providers, payment ecosystem participants and other parties where necessary to provide the services requested by the user, process payments, comply with legal requirements, protect our systems or fulfil the purposes described in this Privacy Policy.
